Prices
All prices are in £ sterling inclusive of VAT at the rate of 20% and exclusive of delivery. Delivery Charges will be shown before you complete your transaction. Prices, offers and products are subject to availability and may change.
Free Delivery is available on Orders over £150 to Mainland UK Only. Please note that if you are within this category, the shipping will automatically be deducted from your shopping cart at the checkout when you order value goes over £150. If a delivery charge is still shown and your order is over £150 then this means you are not within the Free Shipping Zone
Availability of Stock
This website is not 100% linked to stock-availability, for example there are many sizes, colours and configurations available for the majority of the items listed on this website especially Drum Kits. Although some items may not always be in stock and available for Next Day Delivery, we are able to supply all of the items listed. Some Items have Delivery Timescales quoted in their descriptions, however for those without specific Delivery Timescales quoted, then please consider the following and note these are our target timescales and whilst every effort is made to maintain these sometimes there may be reasons beyond our control which can affect these delivery times, you will be advised if this is the case.
If the Item is in Stock:
Your Item will be packaged and despatched within 1 - 2 Days. Larger Items will be Sent by Courier on a next day delivery service and will need to be signed for on receipt and smaller items will be sent First Class with Royal Mail. Although Royal Mail First Class is usually a Next Day Delivery Service, they quote a delivery timescale of 1 - 3 Days from Date of Posting.
If the Item is Out of Stock:
If the item is out of stock, it will usually be delivered within 5 - 10 Days. If this delivery timescale is going to be longer than 10 - 14 days, we will let you know in advance. This is sometimes the case if our Supplier is out of stock or the item is a "Custom Order".
Pricing Disclaimer
All products are subject to availability, and can be withdrawn at little or no notice. While every reasonable effort is made to ensure accuracy, Drum Stop reserves the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.
Payment Info
Customers from the UK: If you are from the UK, then are able to pay securely Online using your Credit or Debit Card using Visa, Visa Electron, Mastercard, Maestro, Solo and Visa Debit through Sage Pay Secure Online Payment Processing System or by using your Pay Pal Account if you have one. Credit Details will at no point be collected by Drum Stop. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Alternatively you can place your order over the phone. Over the phone we will check instantly for you whether the item is in stock or not and can proceed from there. Your details will be taken over the phone and the order processed whilst you wait.
If you pay by cheque the goods will be sent out or ready to collect once the cheque has cleared.
You may also Pay using our 0% Finance Option through the Take it Away Scheme - Click here for more details.
Customers from European Countries: You are able to Purchase Through the Internet using an International Credit Card or by Using Paypal. We prefer that Paypal is used for International Transactions. Please select Paypal when choosing which method to pay for your items in the checkout area. We also accept Bank Transfers from European Countries. If using a Credit Card you must supply the CCV2 Security Code from the reverse of the card, have the goods delivered to the Address that the card is registered to and supply us with a Landline Telephone number that we can contact you on. You can also pay by PAY4LATER Finance, all of which is done on a secure site, capturing and keeping none of your private information. You will be directed through the process online.
Images
All images used on this website to accompany product descriptions are for reference only. The image may not represent the product accurately. For example, it may feature six drums when only five are included, a colour that is no longer available, or a cymbal pack which may not be included. We do tell you what is, and what is not included in the Product Descriptions so please read each description carefully and if still unsure please call us for assistance on 0114 247 2200.
Check for Damages
All Packages received from Drum Stop must be opened and checked for Damages within 48 hours of receipt and any damages must be reported immediately within this time frame to ensure your item can be returned and replaced if found to be damaged.
Returns - Unwanted Items
'No fault' returns for items bought online are to be made within 7 days.
You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:
* returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee. Please email or call us us with your intention to cancel/return to sales@drum-stop.co.uk or tel: 0114 247 2200 so we can arrange for the refund to be processed when the item is returned.
Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.
We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:
* You return your product without proof of purchase.
* The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.
* The item is used, damaged or not in an "As New State"
Please note that all Take it Away Finance Deposits Paid (Usually 10%) are Non-Refundable as the Deposit secures the Goods against the Finance Agreement at the time of Purchase.
Deposits taken to "Special Order" items are also non refundable, this includes any item that you have ordered that is not usually a stock item. You will be advised if the item is a "Special Order Item" when ordering and given a delivery timescale which is as accurate as possible. We can not guarantee this delivery time as it is given to us by the manufacturer and can only estimate at the time of ordering the assumed delivery date of the items ordered. However, this is usually fairly accurate.
Returns - Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables like sticks and heads) are guaranteed by the Manufacturer against faulty materials or workmanship for twelve months. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. Please phone us on 0114 247 2200 or return the product to our store if this is the case.
To qualify for a refund or exchange, the product must be:-
* in otherwise 'as new' condition;
* complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
* Accompanied by proof of purchase.
The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads, cymbals, etc) unless there is clear evidence of manufacturing fault.
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