telephone support: 01246 272 572
Drum-Stop Help, Advice and Frequently Asked Questions
If you have any queries with our store please look through the information below. If you still can't find an answer then please feel free to email us or call in store on 01246 272 572.
Help and other Video Clips Section
If you've recently purchased a drum kit and are having trouble setting it up, building the hardware, laying out the cymbals or just need advice with tuning, check out our video section for some really helpful advice on setting things up.
Assisted Instrument Purchase Scheme (AIPS)
The scheme allows pupils to purchase instruments at the EX VAT prices through
their school or Local Education Authority.
In order to benefit from this scheme, instrument orders for pupils should be placed by the school or Local Education Authority. The school or L.E.A. will purchase the instrument from us and pay the VAT. However the VAT can subsequently be reclaimed by them and hence the pupil can be charged the EX VAT amount. Instruments ordered in this way must be delivered to the school address.
Please note that the instrument must be for the pupil as part of their training and thus must be appropriate. The pupil must be in full time education and be receiving appropriate musical tuition as part of their curriculum within the school. The instrument must be portable (otherwise it is deemed to be for the school and not the pupil) and the pupil must not be charged more than the EX VAT price.
Enter AIPS Section for More Info
Buying Your First Drum Kit
To some people all drumkits look the same. Let us advise you on what to look for when purchasing, the most expensive kit isn't always the best, especially if you don't know how to play it.
Enter Buying Yout First Kit Section
Cymbals, What To Choose?
Buying a full kit is one thing but buying the other parts for it is another, buying the wrong piece of equipment for your kit could make it all go wrong.
How to order
To order any product off the website click on the “Add to Cart” button, if the product has multiple options such as "colour" or "size" then simply select your options in the drop down menus and then click "Add to Cart". To check what is in your cart click “View Your Basket” button found at the top right hand side of the page you are viewing. To finish shopping and pay for your items from inside your basket, click the "Checkout" button, if you're still browsing the website, just use the "View Your Basket" button on the page and then "Checkout"
You will then be able to pay securely using your Credit or Debit Card or by using your Pay Pal Account if you have one where we will then process your details in store. Credit Details are not Kept and are destroyed immediately after processing.
Alternatively you can place your order over the phone. Over the phone we will check instantly for you whether the item is in stock or not and can proceed from there. Your details will be taken over the phone and the order processed once the phonecall has finished. Once the order is complete and the payment has been accepted, your card details will be destroyed. If you have placed the order before 1pm, your order will be shipped out the next day and you should recieve it the following day. Smaller items are sent out Recorded Delivery through Royal Mail and may sometimes take 1 - 2 days to arrive.
You are also welcome to visit our shop in Chesterfield to purchase goods. You can phone the store beforehand to make sure we have your desired item in stock and we can put that item to one side for you to collect.
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Prices
All prices are in £ sterling inclusive of VAT and exclusive of delivery. They will be shown when you place items in your basket. You may pay by any major credit card or debit card. Prices, offers and products are subject to availability and may change before (but not after) we accept your order.
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Availability of Stock
This website is not linked to stock-availability. It is the exception that we are out of stock of items, but when we are, it is usually because our suppliers are out of stock themselves. Your card will only be charged when we have agreed that you are willing to wait for out of stock items. In the event that we are out of stock of any item on your order, we will contact you promptly and offer you several options which may include a full or partial refund (partial if we are able to fulfill some items, but not all), alternative items, or the option to place out of stock items on order. (We will provide you with a lead time).
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Pricing Disclaimer
All products are subject to availability, and can be withdrawn at little or no notice. While every reasonable effort is made to ensure accuracy, Drum Stop reserves the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.
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Payment Info
Payment can be made online using our manual swipe option with us processing your details in store and done through a secure server or by Paypal if you have a Paypal account.
Payment made over the phone will be processed using your card details on the shop terminal.
Once payment has been made all card details are destroyed.
If you pay by cheque the goods will be sent out or ready to collect once the cheque has cleared.
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Delivery and Carriage Charges
Delivery for on-line purchases is restricted to the Mainland United Kingdom.
Please note: Standard courier charges apply to England, Wales and parts of Scotland. The Highlands and Islands, off-shore islands (including the Isle of Wight and the Isle of Man), Northern Ireland and Channel Islands are all subject to a delivery premium. Please call us for more information and a quote for additional shipping.
All deliveries must be signed for and you should keep your receipt.
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Images
All images used on this website to accompany product descriptions are for reference only. The image may not represent the product accurately. For example, it may feature six drums when only five are included, a colour that is no longer available, or a cymbal pack which may not be included. We do tell you what is, and what is not included in the Product Descriptions.
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Postage and Delivery
If the order is received by 1.00 pm and the goods are in stock in the shop then the order will be despatched for you the following working day.
Smaller items may be sent out under Recorded Delivery using Royal Mail and may take 2-3 working days to arrive.
If the item is not in stock, we will contact you and advise the new delivery scheduled.
Delivery charges are applied at the checkout where applicable and vary depending on the size and weight of the item.
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Returns
'No fault' returns are to be made within 7 days .
You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:
- returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee.
- e-mailing us with your intention to cancel/return to sales@drum-stop.co.uk
- notify us by telephone on 01246 272572
- In writing to: Drum Stop Ltd, 179 Chatsworth Rd, Chesterfield, Derbyshire, S40 2BA
Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.
We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:
- You return your product without proof of purchase.
- The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.
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Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables like sticks and heads) are guaranteed by the manufacturers against faulty materials or workmanship for twelve months. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. Please phone us on 01246 272572 or return the product to our store.
To qualify for a refund or exchange, the product must be:-
- in otherwise 'as new' condition;
- complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
- Accompanied by proof of purchase.
The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads etc) unless there is clear evidence of manufacturing fault.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.
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What if I need some advice?
If you have a question be it small or in depth, then we are more than happy to look into it for you and give you the best possible advice and recommendation on any of our products and services.
We will endeavour to answer all of your queries promptly and accurately by e-mail, telephone or mail whichever you prefer or if you like you can visit the store where you will receive specialist attention to your query and you can take a look around the store at the same time!
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Other Shopping Information
We supply Schools, bands, youth groups, professional and session drummers and beginner drummers of all ages, styles and tastes and aim to give you a truly personal shopping experience whether through our online drum shop or in person when visiting our midlands based drum and percussion store.
We want to enhance your shopping experience as much as possible by giving you the best advice and product selection we can, in order to make your purchase as easy and as exciting as we can. We offer you the chance to “try before you buy”, give Product Demonstrations and share our in depth knowledge about all of our products in store. With helpful and friendly staff willing to help you at all stages of your purchase and a simple to use web site with easy on-line buying, drum set up videos and advice sections we at Drum Stop want to give you all the help you need and all the advise we can. If you have any query no matter how big or small it is, please give us a call or e-mail us and our team will be happy to assist you.
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Miscellaneous
These terms only cover Drum-Stop’s own Website, Any other web-sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of web-sites that are not under our control.
These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English and that we do not file copies of customer contracts.
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