How to order
To order any product off the website click on the Add to Cart button, if the product has multiple options such as "colour" or "size" then simply select your options in the drop down menus and then click "Add to Cart". To check what is in your cart click View Cart button found at the top right hand side of the page you are viewing. To finish shopping and pay for your items from inside your basket, click the "Checkout" button, if you're still browsing the website, just use the "Checkout" button on the page at the top right Hand Side.

You will then be able to pay securely using your Credit or Debit Card using Visa, Visa Electron, Mastercard, Maestro, Solo and Visa Debit through Sage Pay Secure Online Payment Processing System or by using your Pay Pal Account if you have one. Credit Details will at no point be collected by Drum Stop. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. In order to process the order you must have the card with you at the time of ordering and supply the CCV2 Security Code (the last 3 digits from the reverse of the card) and the card must be registered to the delivery address for the order to be accepted. You must supply your telephone number in order for us to contact you should there be any problems with processing the order and to confirm delivery information with you if required.

Alternatively you can place your order over the phone. Over the phone we will check instantly for you whether the item is in stock or not and can proceed from there. Your details will be taken over the phone and the order processed whilst you wait. Again to process the order you must have the card with you at the time of ordering and supply the CCV2 Security Code (the last 3 digits from the reverse of the card) and the card must be registered to the delivery address for the order to be accepted. You must also supply your telephone number in order for us to contact you should there be any problems with processing the order and to confirm delivery information with you if required.

You are also welcome to visit our shop in Sheffield to purchase goods. You can phone the store beforehand to make sure we have your desired item in stock and we can put that item to one side for you to collect.

Prices
All prices are in £ sterling inclusive of VAT at the rate of 17.5% and exclusive of delivery. Delivery Charges will be shown before you complete your transaction. Prices, offers and products are subject to availability and may change.
Free Delivery is available on Orders over £200 to Mainland UK Only. Please note that if you are within this category, the shipping will automatically be deducted from your shopping cart at the checkout when you order value goes over £200. If a delivery charge is still shown and your order is over £200 then this means you are not within the Free Shipping Zone.

Pricing Disclaimer
All products are subject to availability, and can be withdrawn at little or no notice. While every reasonable effort is made to ensure accuracy, Drum Stop reserves the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.

Please note: Standard courier charges apply to England, Wales and parts of Scotland. Spend over £500 and the postage is removed,This only applys to England, Wales and parts of Scotland, the area is worked out using your delivery postcode. The Scottish Highlands and Islands, The Channel Islands, Northern/Southern Ireland and all European Countries are subject to a delivery premium, and are excuded from the offer of Free delivery over £500. The price will be calculated according to the weight and quantities of items ordered and will be shown in your basket before purchase.

All deliveries must be signed for and you should keep your receipt for future use should you need to claim for warranty. All Orders will require a Telephone Number to be entered in order to contact you should there be any queries with the delivery address and timescales for delivery. IT IS VERY IMPORTANT THAT YOU OPEN AND CHECK YOUR DELIVERY WITHIN 48 HOURS FOR DAMAGES AND REPORT THEM WITHIN THIS TIMESCALE TO ENSURE YOUR ITEM CAN BE REPLACED AND RETURNED IF DAMAGED.

Why do We Charge Shipping Costs and How Much is it?
We Like to make sure that our prices for the products we offer are as competitive as possible.  The price you see is the price of the Item you are looking at.  Most Items have Shipping Costs attached to them which will be shown seperately when you buy the item, as we think it is important that the price does not reflect an inflated price to Cover the Costs of "FREE SHIPPING".  We want to be as honest as possible and that is why we believe that adding a shipping cost per item is the best way to do this.  This Shipping Cost also ensures that your products are insured during transit and all courier despatched items are trackable online.  Where an item or a Multiple Purchase exceeds the value of £500, we have added FREE SHIPPING to that delivery.  This is by no means a way to "Hide" an inflated price, but as a goodwill gesture for your high value purchase with Drum Stop.  These orders will also be Insured during transit "FREE OF CHARGE" at Drum Stop's Cost if sent by Courier.  They will also be trackable online as normal.  The following costs are applied at the checkout:
UK (Excludes Scottish Highlands/Islands, Channel Islands, Northern/Southern Ireland)
£4.00 - Upto 2kg (sticks, books, small spares etc.)
£7.00 - Upto 30kg (hardware, cymbals, pedals, stools etc.)
£12.00 - Upto 60kg (some small drum kits, multiple pieces of hardware etc.)
£18.00 - Upto 90kg (most drum kits come under this bracket, unless over £500, then free shipping applies)
FREE if Order Value Exceeds £500.

Scottish Highlands/Islands, Channel Islands, Northern/Southern Ireland
This section covers the Scottish Highlands/Islands and Channel Islands as well as Northern and Southern Ireland.  It does also cover some areas of Scotland that may not be strictly classed as highlands, but our Courier Service class them as more difficult areas to reach when making deliveries.  Therefore our Shopping cart system has to put them in a separate section to add the additional costs that our couriers charge to ship to these places.  So in addition to the usual Scottish Highlands and Islands, shipping to the places with the following postcodes are also liable to the higher shipping costs: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA60-78, PH42-44, ZE1-3, FK17-99, G83, IV1-28, IV33-39, KW ALL, PA21-33, PA35-40, PH18-26, PH30-42,
£4.50 - Upto 2kg (sticks, books, small spares etc.)
£7.20 - Upto 4kg (small clamps, larger spares etc.)
£10.00 - Upto 6kg (some stands, and tom clamps / arms etc.)
£12.00 - Upto 8kg
£13.00 - Upto 10kg
£15.00 - Upto 20kg
£21.00 - Upto 30kg
£40.00 - Upto 60kg
£60.00 - Upto 90kg

European Countries are charged per destination & weight, this will be calculated per each shipment at the checkout

Returns
'No fault' returns for items bought online are to be made within 7 days.

You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:

• returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee. Please email or call us us with your intention to cancel/return to sales@drum-stop.co.uk or tel: 0114 247 2200 so we can arrange for the refund to be processed when the item is returned.
  

Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.

We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:

• You return your product without proof of purchase.
• The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.
• The item is used, damaged or not in an "As New State"
  

To qualify for a refund or exchange, the product must be:-

• in otherwise 'as new' condition;
• complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
• Accompanied by proof of purchase.

The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads, cymbals, etc) unless there is clear evidence of manufacturing fault.

We will endeavour to answer all of your queries promptly and accurately by e-mail, telephone or mail whichever you prefer or if you like you can visit the store where you will receive specialist attention to your query and you can take a look around the store at the same time!

Other Shopping Information
We supply Schools, bands, youth groups, professional and session drummers and beginner drummers of all ages, styles and tastes and aim to give you a truly personal shopping experience whether through our online drum shop or in person when visiting our midlands based drum and percussion store.

We want to enhance your shopping experience as much as possible by giving you the best advice and product selection we can, in order to make your purchase as easy and as exciting as we can. We offer you the chance to try before you buy, give Product Demonstrations and share our in depth knowledge about all of our products in store. With helpful and friendly staff willing to help you at all stages of your purchase and a simple to use web site with easy on-line buying, drum set up videos and advice sections we at Drum Stop want to give you all the help you need and all the advise we can. If you have any query no matter how big or small it is, please give us a call or e-mail us and our team will be happy to assist you.